Welcome

You are very welcome to Masih Daneshvari Hospital. We hope that this guide helps you to learn

about the services and resources that are available to you.

“You are at a "teaching" hospital so you are likely to meet many doctors and medical students.”

We provide a broad range of clinical and specialty services and have an excellent reputation

for providing high quality care.

We strive to make the hospital safe and welcoming, and we embrace a culture of dignity and

respect for all patients and staff.

If you need information or help during your stay, please ask a member of staff, who will

be happy to assist you.

What to bring with you

Personal and Medical insurance information

ü  Underwear

ü  Toiletries (toothbrush, comb, razor, towel, facecloth, etc)

ü  Long-term medication

What not to bring with you

ü  Valuables

ü  Jewellery

ü  Too much clothing (you will have a locker and a small wardrobe, but space is limited)

ü  Cash (except a small amount)

ü  Electrical equipment, such as radios. (you need the approval of the maintenance staff)

Please refer to our safekeeping of valuables policy (ask any staff member for assistance)

Your Care in the Wards:

After you are admitted, you will be brought to a ward. This section describes what you can expect from your stay in the wards, where your core healthcare team will provide you with the best quality care.Your Healthcare Team Upon arrival in a ward, a nurse will help to settle you in and a doctor will work with you to complete your medical history. You will also receive an information leaflet that contains information about your care in your specific ward. You should feel comfortable asking your doctor or nurse about your condition. Feel free to ask each doctor his or her name and level of training. Youshould also ask who is in charge of your care.

During your stay, your core healthcare team may consist of:

1.       Attending Physician (“Attending”). This is an experienced doctor who is in charge of your treatment plan. He or she works with and supervises other doctors treating you.

2.       Fellow. This is a doctor who is getting advanced training in a special area of medicine. 

3.       Resident. This refers to a doctor who graduated from medical school two to three years ago. Residents are being trained in special areas of medicine. A “senior” resident is in charge of “junior” residents and interns. They are supervised by the attending physician.  

4.       Intern. This is a new doctor working under the guidance of residents and the attending physician. 

5.       Consultants or specialists. The attending physician may ask other doctors to help diagnose or treat you.

6.       Registered Nurse (RN): Nurses perform health assessments, give medications, monitor (check) vital signs, change wound dressings, provide wound care, and teach family caregivers basic skills to care for the patient at home. You may see new nurses each day as most work in 8- or 12-hour shifts. The nurse is often the best person to talk with if you need something or have a question. Nurses’ aide or nursing assistant (NA): These team members work under the supervision of RNs. Their job is to take blood pressure, change bedding, assist patients going to the  bathroom, give baths, and help make sure patients are clean and comfortable. They work in shifts (like nurses) and you may not see the same aide each day

7.       The nursing manager, who is responsible for ward management and clinical management of care.

8.        Medical technologists, radiographers, and nuclear medicine technicians. These technicians take blood and perform X-rays and other tests. 

9.        Dietitians (Nutritionists). They provide counselling and assessment about nutrition (food and diets). 

To help you recognize some of your healthcare team

Nursesphysicians        staffs      nurse assisthospitalhouse keeper staffs

Diet:

On admission, you will be asked about your dietary needs. Once in your ward, you will be offered a daily menu. Some patients, however, may be on a special diet. In general, breakfast is served at 8.00am, lunch at 12.30pm, and tea/dinner from 4.30pm–5.00pm. For health, safety and hygiene reasons, please do not bring food into the hospital.

Telephone Calls:

If someone needs to call you, they should call the ward directly. Please note, though, that calls to the wards are fielded at nursing stations and may call away a nurse from attending a patient. For public telephone information, please see the Services section of this handbook. Mobile phones are permitted in designated areas only as mention below:

Visiting Hours

Monday–Saturday

3:00 pm–4.30 pm

Strictly no visiting prior to 1.00p

All visitors must leave by 4:30 pm

Please check with ward to confirm visiting hours prior to visiting

Mobile Phones

The use of cellular phones and walkie-talkies can cause life support and diagnostic equipment to malfunction.

•Signs throughout the hospital indicate where mobile phones may and may not be used.

• The use of camera / picture phones is prohibited in the hospital.

•The hospital does not accept responsibility for lost or stolen mobile phones.

Preventing infections:

WHat you Can do?

1. Clean your hands.

Wash your hands with soap and water, rubbing the soap on your hands for 15 seconds. 

ORUse the alcohol gel, rubbing it all over your hands until they are dry.

Clean you hands after you use the bathroom, before eating and frequently throughout your day, and prior to entering a patient’s room.

Ask your care givers to clean their hands before they touch you.

2. Cover your mouth and nose when you cough and sneeze.  If you do not have a tissue, please cough or sneeze into your sleeve.

Visitors:

Visitors are an important part of a patient’s day.  However, the welfare of the patient must

always come first.  At times, restrictions may be imposed to ensure the best patient care.

Visiting hours must be followed. Please see the hours below.

Preparing for Discharge:

After you have been informed of your discharge, please ensure that:

• Arrangements have been made for going home on the morning of discharge (before

11.00am).

• Any valuables being kept for safe keeping are returned to you.

• A medical certificate is issued if required.

• You have prescriptions for any medication your doctors might have prescribed for you on discharge.

Follow up care will be organised and planned in accordance with your needs

Smoking Policy:

In line with current legislation, smoking is prohibited in all areas of MasihDaneshvari Hospital.  For more information, please refer to the Smoke Free Information Leaflet available on every ward.